All Items sold by Grails SF are guaranteed to be 100% authentic. WE DO NOT SELL FAKES.

We accept most forms of payment: Any Major, credit/debit card, Tap Pay, or Cash.

Yes, all payments made online and/or in the store are 100% secured by Encryption & PCI-compliant servers.

Yes, we buy shoes & other items (Quick Cash/Buybacks). New shoes/Items can be quoted by email or phone. Used shoes/Items can only be quoted in person. [Call of e-mail us to check if we would take that specific item)

All Shoes/Items are Brand New (Unworn & Unused) with original box & accessories unless otherwise stated; products that are damaged, used, missing box or accessories will be noted in the description or the title.

Grails SF defines "Deadstock" as a new, unworn pair of sneakers/Item. Sneakers are complete with original box including the box lid and the box label indicating the shoe size. Deadstock sneakers also may or may not include additional accessories (such as laces) that were included in the original packaging at purchase, unless noted otherwise. As with sneakers sold at retail, some pairs will be unlaced, tried on for fitment, and/or slight manufacturer flaws and imperfections that are uncontrollable. In addition, all "Deadstock" sneakers should include the original box, which may have encountered minimal damage from shipping, discoloration from storage and/or any normal wear and tear due to aging.

Yes, we offer trades on brand new or used shoes or items. The process is simple, We give you a store credit price, with the store credit price you can use it on any item in the store thats for sale.

All products on grailssf.com are in stock and available for order. Occasionally, products are oversold. In this event, orders are fulfilled in the order they are received. Processed orders are subject to payment acceptance and availability. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

grailssf.com does not offer exchanges or returns on any product. All sales are final.

No, we currently only ship Domestic ( within the USA)

The default shipping for all orders will be via USPS priority mail or UPS. There will be a tracking number, and all orders $100 or more will require signature confirmation. For more information visit our "shipping & Returns" Tab on our website.

Anything ordered online must be shipped. We do not offer a local pick up option. (NO EXCEPTIONS)

Our physical store is located at: 2801 Judah Street San Francisco, CA 94122

Please be aware of any sneakers we sell can include signs of aging when it comes to older pairs, including slight yellowing. Shoes should be worn at your own risk. Sneakers that are over 5 years old, when worn, may experience structural weakness and a lack of durability. Buy at your own risk!